Potters Paws
Terms and Conditions:
By digitally signing a Potters Paws form via "JotForm", you are deemed to have read and accepted our terms and conditions.
Booking Confirmation:
- A consultation with the client and the pet(s) is required before confirming any booking.
- The client must sign the form with full details of their requirements.
Payment:
- Payment for services must be made prior to admittance.
- Payments should be made via bank transfer 4 weeks up front.
- Failure to make payment within the specified time will result in a £2 fee per day until payment is received.
Booking and Payment for Dog Services:
- Clients must provide the required dates and make payment on the first day of the month for the upcoming month's booking.
- Dogs will not be booked for the upcoming month if dates and payment are not provided on time.
Client's Responsibility:
- The client must provide all necessary items for the pet's care in their absence, such as food, medication, leads, tags, collars, and cat litter.
- It is a legal requirement for pets to wear I.D. tags, and failure to comply may result in a fine of up to £5,000.
- Any additional supplies needed for the pet while in our care will be purchased and added to the bill.
- If a client's dog destroys any items owned by Potters Paws, the value of those items will be added to the client's bill.
- A spare key or code for a lock box is required for access to the client's property. If access is not possible, full charges for the service will apply & not be transferred.
Emergency Contact and Veterinary Care:
- The client must provide the name and contact number of someone capable of making decisions for the pet(s) in case of an emergency.
- If the designated contact is unavailable, Potters Paws reserves the right to consult with a veterinarian and make decisions in the best interest of the animal.
- The client is responsible for any veterinary bills incurred while the pet(s) are in the care of Potters Paws.
Behavioural Problems:
- The client must inform Potters Paws of any and all behavioural problems with their pet(s) at the time of booking and throughout their time with us.
- Failure to do so may result in additional charges or cancellation of the contract with no refunds.
Insurance:
- While Potters Paws holds public liability insurance, clients are encouraged to insure their pets.
- Potters Paws reserves the right to refuse a booking for any uninsured animal.
Liability:
- Potters Paws will care for your pet(s) to the best of our abilities, but we cannot be held liable for any loss, injury, or death to a pet, or caused by a pet, inside or outside the home while in our care.
Dog Walking:
1. Booking and Payment:
- To secure requested dates, a 4 week non-refundable payment is required on the 1st of each month.
- Failure to make payment may result in your dog not receiving the requested dates..
2. Cancellations:
- Permanent cancellations of walks require a minimum of 28 days' notice.
- Failure to provide the required notice will result in charges for the cancelled period.
- Non-payment or refusal to pay may result in the client being placed on the DNWL (do not walk list) and future walks may be affected.
- Potters Paws reserves the right to pursue legal action for any outstanding bills.
3. Changes to Regular Walks:
- Changes or swapping of days for regular walks require a minimum of 7 days' notice, at the discretion of Potters Paws.
- Walks cannot be transferred to other days with less than 48 hours' notice, and charges will still apply.
- Multiple walks cancelled in the same week with less than 7 days' notice are not eligible for transfer.
4. Requirements for Dog Walking:
- Dogs must be fully vaccinated, including kennel cough, and on a flea and worm control regime.
- Unneutered bitches will not be walked off-lead or within group walks during their seasons.
- Uncastrated males will be walked on a trial basis, any aggressive behaviour or acting out may result in immediate contract termination.
5. Trial Period:
- All dogs will undergo a 4-week trial period to ensure they are adequately trained and socialized.
- Potters Paws reserves the right to cancel the contract immediately if the dog does not respond well to the walker or other dogs with no refund.
6. Timings:
- Potters Paws cannot guarantee a specific collection or drop-off time for dogs.
- If any walks are cancelled due to timing by you, the client, these walks will not be refunded.
- Walks may be shortened or adjusted due to extreme weather conditions for safety.
Pet Sitting, Care & Visits:
1.Booking and Payment:
- To secure requested dates, a 50% non-refundable deposit is required at the time of consultation.
- Full payment is due 4 weeks prior to the date of admittance.
- Failure to make the final payment may result in the cancellation of the stay without a refund.
2.Cancellations and Payment:
- If dates are cancelled less than 4 weeks prior, full payment is still due and not refundable or transferable.
3.Client's Responsibility and Damages:
- The client must provide all necessary items for the pet's care during their absence.
- Any damages to Potters Paws property or belongings will be charged to the client's bill.
4.Biting History and Emergency Contact:
- If a pet has a bite history or is prone to biting, additional visits may be required before the stay.
- If a pet becomes aggressive or bites the sitter, Potters Paws may leave the property, and an emergency contact should be available to take over.
5.Vaccinations and Behavioural Problems:
- All pets must have up-to-date vaccinations, including kennel cough, and be treated for fleas and worms.
- Any behavioural problems should be communicated at the time of booking, and failure to do so may result in additional charges.
Pet Taxi:
1. Booking and Payment:
- All bookings require a 50% non-refundable deposit, with full payment due 48 hours before the taxi service is required.
- Cancellations must be made more than 48 hours in advance; otherwise, the full rate will be charged.
2. Veterinary Appointments:
- Clients must notify the veterinary surgery that Potters Paws will be attending the appointment on their behalf and arrange payment.
- Clients accompanying Potters Paws during transportation do so at their own risk, and Potters Paws is not liable for any accidents, injuries, or delays.
Photography:
- All photographs taken by Potters Paws are watermarked, and all rights are owned by Potters Paws unless otherwise disclosed.
First Aid:
- Potters Paws holds an up-to-date first aid certificate and is authorized to carry out necessary procedures or administer pre-approved medication.
Updates and Changes:
- Potters Paws reserves the right to update and change the terms and conditions as needed, so please check regularly for updates.